Terms of Service
Last updated: June 2026
1. Service description
LRA Cloud Operations provides cloud infrastructure consulting and platform engineering services including, but not limited to: AWS infrastructure design and implementation with Terraform, Kubernetes platform engineering, CI/CD pipeline automation, DevOps consulting, and observability setup (Prometheus, Grafana).
Services are delivered remotely. Scope, deliverables and timelines are agreed in writing before any engagement begins. No work commences without a confirmed statement of work.
2. Engagements and payment
All engagements are fixed-scope or defined-retainer unless explicitly agreed otherwise in writing. Pricing is as published on lracloudops.com/pricing or as defined in a custom proposal.
- Advisory engagements are invoiced upon delivery of the technical report.
- Implementation engagements are invoiced in two stages: 50% at project start, 50% upon delivery.
- Retainer engagements are invoiced monthly in advance.
Payment terms are 15 days from invoice date unless otherwise agreed.
3. Intellectual property
Upon full payment, the client receives full ownership of all deliverables produced specifically for their engagement (Terraform modules, pipelines, configuration files, and documentation).
LRA Cloud Operations retains ownership of any pre-existing tooling, frameworks, templates, or methodologies used in the delivery of services. Generic, reusable components are licensed to the client for use within their organization.
4. Confidentiality
Both parties agree to keep confidential any proprietary information, credentials, or business data shared during an engagement. This obligation survives termination of the engagement for a period of 3 years.
LRA Cloud Operations will never share client infrastructure details, access credentials, or business information with third parties, except as required to deliver the agreed services (e.g., cloud provider APIs).
5. Limitation of liability
LRA Cloud Operations provides services based on best engineering practices and will take reasonable care in all work delivered. However, we cannot guarantee that infrastructure will be free from all vulnerabilities or that services will meet all specific compliance requirements unless explicitly scoped.
Our total liability for any claim arising from an engagement shall not exceed the total fees paid by the client for that engagement in the 3 months preceding the claim.
We are not liable for indirect losses, loss of profit, loss of data, or business interruption resulting from the use or inability to use our deliverables.
6. Termination
Either party may terminate an engagement with 15 days written notice. Work completed up to the termination date will be invoiced at the agreed daily or hourly rate.
Retainer agreements may be cancelled with 30 days written notice. Fees paid for the current month are non-refundable.
7. Governing law
These terms are governed by the laws of Spain. Any disputes that cannot be resolved amicably will be submitted to the courts of Las Palmas de Gran Canaria, Spain.
8. Changes to these terms
We may update these terms periodically. Active engagements are governed by the terms in place at the time the engagement was confirmed in writing.
9. Contact
For any question regarding these terms: info@lracloudops.com